Remote vs. in-person therapy: Which is best for me?

Particularly since Covid launched, online and telephone counseling have grown in popularity as options for consumers seeking therapy services.

While in-person therapy takes place in the private environment of a therapist’s office, remote therapy lets you communicate with a certified counselor or therapist via the internet using a laptop, tablet, or smartphone. Whatever way the sessions are conducted, they should give you a place to feel free to express your emotions.

Here are a few things to think about if you’re unsure about which type of therapy is best for you.


Receiving services

Since you won’t need to travel to the therapist’s office, online or telephone counseling may be more convenient than in-person therapy. This is advantageous for those who lack transportation, have a hectic schedule, reside too far from the service, or may be unable to leave their home for medical reasons.

Finding a counselor who offers remote treatment is quite advantageous if counseling for a certain condition is not offered locally. This will allow you to get the support you require.


According to research, internet therapy can support people with anxiety, depression, self-esteem problems, grief, and couples counseling just as effective as face-to-face therapy.

A person may feel more at ease speaking with their therapist on the phone or online than at a strange setting. Therefore, for some people, collaborating remotely may prove to be more effective.

The term “working at a distance” is another name for remote therapy. As the therapist is not physically there, it is crucial to take this into account. As a result, the therapist will need to ask you a few more questions in order to gauge your reactions since they won’t necessarily be visible to them. Face-to-face counseling has the advantage of being a more intimate experience because there is no screen between you and the counselor.


You can conduct your counseling sessions from the comfort of your home with online counseling, which uses a secure web platform. Usually, a video call is used for this. The drawback is that a malfunction in the technology or internet connection could end your session.

Discretion and privacy

In therapy, maintaining your information’s privacy is crucial, but using online treatment adds another level of difficulty.

Online counseling sessions must be conducted on safe, encrypted web platforms. By encrypting data, using strong password protection, and giving clients security-related advice, good practices should make sure that precautions against electronic intrusion are put in place.

To ensure confidentiality for online and telephone counseling so that your session won’t be interrupted or overheard, you will need a secluded and secure environment.

How can I tell if my therapist is certified to do phone or online counseling?

To learn more about the training the counselor has undergone, visit their website or the BACP directory. They should receive specialized training in telephone or internet counseling.

Making sure the therapist is a part of a group with a recognized registration, such as the BACP, BABCP, UKCP, or HCPC, is another smart move.

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